Orders placed before 12 PM E.S.T. will be shipped/delivered the same day. Orders for GTA placed by 5 PM E.S.T. will be delivery the next working day.
Orders that require mounting, and larger orders may face delays and will be confirmed upon placing the order.
All backorders will be communicated to the customer in advance and shipped/delivered as soon as possible unless the customer advises otherwise. Special order tires may require an additional processing time.
Orders must be E-mailed or through your sales rep to ensure that we have the correct information. Clients are responsible for all freight charges incurred on orders refused by their customers.
Shortages, overages or incorrect items shipped must be reported to us within 48 hours of receipt of order.
Net 30 days from the statement date on approved credit unless otherwise agreed to upon account creation. We accept company cheque, money order, and/or cash. In certain circumstances, a credit card may be accepted upon approval.
Accounts not paid in full within 30 days of statement date will be considered delinquent. These accounts will be put on credit hold until the past due balance is paid in full.
Any account issuing an N.S.F. check will be put on a permanent cash or certified check basis and a N.S.F. fee will be charged to the client.
New accounts must purchase a minimum opening order of $500.00. Clients must also purchase a minimum of $1000.00 per calendar year to keep their account open.
All claims for errors in billing must be made within 7 days of receipt of invoice.
Any current item may be returned for credit, providing it is new and in perfect condition. Discontinued items (i.e. items not in the current catalogue) and items that have been installed are not returnable. A returned goods authorization number (RGA #) must be obtained prior to returning any item. Items must be returned freight prepaid within 30 days of receiving an RGA #. Items returned freight collect or without an RGA # will be refused.
All returns are subject to a 15% restocking fee unless accompanied by an offsetting order of equal value. Please allow a minimum of 10 working days for processing.
Order cancellations: Client is responsible for all freight and handling charges incurred on orders that have been cancelled.
Alloy wheels: Superspeed warrants that its alloy wheels will be free from structural defects for as long as the original purchaser owns the product. Machined, milled, chrome-plated, brushed and polished aluminum wheels will be warranted against cosmetic defects for a period of one year from the date of purchase as special care is needed to maintain their original look. This warranty shall be valid only when the wheels are returned to an authorized dealer along with the original proof of purchase.
Superspeed’s obligation under this warranty shall be limited to the replacement or repair of any wheel which Superspeed has declared to be defective. Superspeed shall inspect all warranty returns. Wheels covered by our warranty shall be replaced or repaired and returned to the sender freight prepaid. Wheels not covered by our warranty, if requested will be returned to the sender freight collect
Tires: All tires fall under the manufacturer’s warranty.
Prices & terms are subject to change without notice. Although every effort has been made to ensure the information in our literature is correct, we cannot assume responsibility for errors.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your province or state of residence and you have given us your consent to allow any of your minor dependents to use this site.
Return / Refund Policy
If you find an error with your order or find you need to return or exchange an item, please call customer service at 905-482-9803 and we will help find a quick and easy resolution for you. Customer service will provide you with a return authorization number and answer any questions regarding the product return/exchange procedure.
Please follow the return check list to ensure that no shipping damage will occur.
Return for Refund or Exchange
All returns are subject to inspection by a Wheelscollection ltd returns specialist and are accepted within 30 days of delivery. Only unused product that has not been driven on and is not damaged is eligible for return.
Orders that are picked up at one of our retail location are only eligible for immediate return or exchange on the same day they are picked up. After that time, orders must be reviewed by a returns specialist before an exchange or credit is provided. Allow 2-3 business days to process the credit. Please call 905-482-9803 to make arrangements.
Credit amount will be calculated as follows:
- TIRES: Credit less all freight charges incurred.
- WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test fit wheels prior to mounting tires.
- WHEEL & TIRE PACKAGE: Credit less $60 labor charge for dismount and less all freight charges incurred.
- SPECIAL ORDER ITEMS: Special order items are not returnable.
Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.
Credits will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.