ORDERING:
Orders placed before 12 PM E.S.T. will be shipped/delivered the same day. Orders for GTA placed by 5 PM E.S.T. will be delivery the next working day.
Orders that require mounting, and larger orders may face delays and will be confirmed upon placing the order.
All backorders will be communicated to the customer in advance and shipped/delivered as soon as possible unless the customer advises otherwise. Special order tires may require an additional processing time.
DROP SHIPMENTS:
Orders must be E-mailed or through your sales rep to ensure that we have the correct information. Clients are responsible for all freight charges incurred on orders refused by their customers.
DISCREPANCIES:
Shortages, overages or incorrect items shipped must be reported to us within 48 hours of receipt of order.
PAYMENT:
Net 30 days from the statement date on approved credit unless otherwise agreed to upon account creation. We accept company cheque, money order, and/or cash. In certain circumstances, a credit card may be accepted upon approval.
DELINQUENT ACCOUNTS:
Accounts not paid in full within 30 days of statement date will be considered delinquent. These accounts will be put on credit hold until the past due balance is paid in full.
RETURNED CHEQUES:
Any account issuing an N.S.F. check will be put on a permanent cash or certified check basis and a N.S.F. fee will be charged to the client.
MINIMUM PURCHASES:
New accounts must purchase a minimum opening order of $500.00. Clients must also purchase a minimum of $1000.00 per calendar year to keep their account open.
BILLING ERRORS:
All claims for errors in billing must be made within 7 days of receipt of invoice.
RETURNS:
Any current item may be returned for credit, providing it is new and in perfect condition. Discontinued items (i.e. items not in the current catalogue) and items that have been installed are not returnable. A returned goods authorization number (RGA #) must be obtained prior to returning any item. Items must be returned freight prepaid within 30 days of receiving an RGA #. Items returned freight collect or without an RGA # will be refused.
All returns are subject to a 15% restocking fee unless accompanied by an offsetting order of equal value. Please allow a minimum of 10 working days for processing.
Order cancellations: Client is responsible for all freight and handling charges incurred on orders that have been cancelled.
WARRANTY:
Alloy wheels: Superspeed warrants that its alloy wheels will be free from structural defects for as long as the original purchaser owns the product. Machined, milled, chrome-plated, brushed and polished aluminum wheels will be warranted against cosmetic defects for a period of one year from the date of purchase as special care is needed to maintain their original look. This warranty shall be valid only when the wheels are returned to an authorized dealer along with the original proof of purchase.
Superspeed’s obligation under this warranty shall be limited to the replacement or repair of any wheel which Superspeed has declared to be defective. Superspeed shall inspect all warranty returns. Wheels covered by our warranty shall be replaced or repaired and returned to the sender freight prepaid. Wheels not covered by our warranty, if requested will be returned to the sender freight collect
Tires: All tires fall under the manufacturer’s warranty.
TERMS:
Prices & terms are subject to change without notice. Although every effort has been made to ensure the information in our literature is correct, we cannot assume responsibility for errors.
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