Ordering

Order by Phone

Call us to place an order during business hour at 1-905-482-9803. To ensure accuracy, we recommend you to create an account first.

Ordering by Email

Use our Contact Us link on our website

Please include the following information on your email:

•  Name (First and Last)

•  Billing and shipping addresses (if different)

•  Contact Information including phone number (landline and/or mobile) and Email address

•  Year, make, model, sub-model of vehicle

•  Make, model, size, colour & quantity of product(s)

•  Preferred method of payment (credit card, PayPal, Interac)

Our team member will contact you shortly by email or phone to verify and confirm your order.

Once your order is created, we will email you an invoice to pay for the order. Full payment must be received before your order can be processed.

International Orders

We do ship internationally. Please note that shipping charges vary by country and region. Each international shipment is assessed on a case by case method based on customs regulations, shipping charges, and other criteria. We reserve the right to decline an order if shipping to your destination is cost prohibitive.

The majority of international orders are quoted in CAD. We only ship international orders by air cargo to the nearest airport. This method requires you to pick up your order and clear it through your local customs. We are not responsible for any duties or other charges applicable when the order enters your country. To obtain a complete quote please contact us and provide us with the following information:

•  Product(s) you are interested in purchasing and quantity

•  Year, make, model, sub-model of vehicle

•  Destination country and / or city, code of nearest airport

The following payment options are available for international orders (some restrictions apply):

•  Credit Card via PayPal (PayPal account must be verified)

Once your order and payment are accepted and ready to ship, a third-party logistics company will provide you an air waybill which is required to receive international orders at the destination airport.

 

Special Orders

Under some unique circumstances, customer orders can qualify as a "special order". A product may be rare or unique and therefore we may not have it in stock at the time of ordering. Regardless, shipping is still absolutely free. When an order qualifies as a "special order", we contact the manufacturer directly and request the desired product. 

For this reason, customers may not know if the order is a "special order" right away. Nevertheless, we always inform customers when their order qualifies as a "special order" before the order is placed and any payment is processed. The time it takes to deliver the product to the customer depends on the time it takes the manufacturer to build the product and send it to us (the customer will usually see the product at their door within 15-25 business days, but that may not always be the case). We try our very best to keep the customers updated throughout the entire process right up to the moment when the product is delivered to the customer. If the customer changes their mind and wishes to return the product, we will be unable to provide a refund as the product was not part of our initial inventory and had to be specially requested from the manufacturer. However, if a product arrives damaged, defective or does not fit the customer's vehicle (when we said it would), we will replace the product with a an equivalent without any additional costs. If an equivalent product does not exist, we will refund the purchase.