Warranty for Online Purchase
All tires sold by WheelsCo.ca are covered by a limited manufacturer's warranty. To initiate the warranty claim, contact the local authorized dealer of your tire’s brand in your area. Only authorized dealers are qualified to inspect a tire and determine it is under warranty. You will need to provide the authorized dealer with the original receipt.
To find an authorized dealer in your area, visit the manufacturer’s website, or call them directly. It is the function of the authorized dealer to assist with tire evaluation and warranty of the product. If the tire you purchased does not have an authorized dealer in your area, or if the authorized dealer refuses to help you, we will advise you to purchase a new tire and send the affected tire back to us for inspection. If we find that the affected tire is covered under warranty, we will refund the purchase price of a new tire as per manufacturer’s pro-rated guidelines. If we determine that the tire is not covered by warranty we can send the original one back to you. Please note that shipping charges both ways are the responsibility of the consumer.
PLEASE NOTE: Tire warranties are pro-rated. You will be charged for the amount of tread that has been used based on the national adjustment price at the time of the warranty, and most likely a service fee and labor fee.
All wheels sold by WheelsCo.ca are covered by a 1 year limited warranty on wheel finish and a lifetime structural warranty. Structural warranties are limited to defects such as cracks or leaks, not caused by road hazards or driver error (i.e. curbing is not covered under warranty). If you suspect that the wheels have a manufacturer’s defect, we will require photos of the wheel for the manufacturer’s inspection. If the wheel is approved for warranty, you will be required to send the wheel back to the manufacturer or to WheelsCo.ca, and a replacement wheel will be shipped once the wheel in question is inspected.
Finish warranty covers defective finish on the face of the wheel only (not the barrel). Finish warranty is void if there is any evidence wheel cleaners or abrasives were used on the wheel. The warranty is also void if the wheel has been driven through harsh winter conditions after we advised against using the affected wheel in winter.
For Tire & Wheel Packages
Tire and wheel packages are mounted and Road Force balanced in our facility. If you experience a problem with your tire and wheel package within 30 days of delivery, please contact us and we will investigate the problem and authorize a re-balance if necessary. You must receive an authorization from WheelsCo.ca prior to any work being performed if you want to claim warranty. We reserve the right to determine if the re-balancing should be done at our retail location verses an independent authorized tire store. If applicable, we will reimburse you up to up to $15.00 each for re-balancing (only with prior authorization).
TPMS (Tire pressure monitor system)
The TPMS sensors purchased from WheelsCo.ca are aftermarket sensors designed to function exactly as replacement OEM sensors. If you encounter problems with the TPMS sensors purchased from us, we will evaluate each situation on a case by case basis and provide alternate directives as how to fix the problem.
Please communicate with us immediately when noticing an issue with TPMS. We will first recommend TPMS inspection by a certified mechanic or car dealership. The mechanic should follow the prescribed “OE re-learn procedure” outlined in your vehicle’s owner’s manual or using a TPMS scan tool. The re-learn procedure is important to ensure that the vehicle’s computer system recognizes that new replacement TPMS sensors have been installed. The cost of any labour required for the TPMS re-learn process is the responsibility of the consumer.
If this initial step does not solve the problem, we will instruct you to send the TPMS sensors back to us for a full refund. Refund requests must include a copy of the receipt to verify mechanic inspection. Customers are responsible for any labour charges incurred to remove the sensors. We will send you a shipping label to cover the shipping cost.